Frequently asked questions

…about a night in a tree house

Here is some useful information about how to spend a night in one of our atypical accommodation. If the answers below do not fit your question, don’t hesitate and call us: +33(0)6.42.11.86.76 or send us an e-mail: contact@sur-un-arbre-perche.com

Can we spend a night in a tree house with children?

We have special family tree houses that are suitable for children over 2. They stand at five meters high and have safety nets designed for the youngest. The couple tree houses are suitable for children over 8 and are perched from 8 to 10 meters high. For further details, look at each tree house’s description.

What do we need to think about before we arrive?

The tree-houses are reachable thanks to a staircase (a simple or a spiral one). You don’t need any special equipment or outfit. Wear comfortable clothing and bring your personal toiletries (we don’t provide towels). During the winter period, bring winter clothes. We will provide you with the bedding and different lamps (dynamo ones). The only thing required is a mobile phone in case we need to contact you. Let us deal with the rest!

At what time do we need to arrive?

You can arrive at 2p.m., 3p.m., 4p.m., 5p.m. or 6p.m. In order to welcome you the best way possible, we kindly ask you to inform us of your arrival hour, in the worse case 48 hours before (by email or phone). Each late arrival (after 7p.m.) will cost you 10€. For safety reasons, we ask you to limit your comings and goings after dawn, as far as possible.

Can we have dinner in the tree house?

Because of safety reasons, it is strictly forbidden to cook in the tree houses. In order to take full advantage of your stay, we offer you, as an option, packed-in-a-basket meals which will be left at the foot of your tree around 7.30 p.m. Those baskets need to be ordered no later than 24 hours before your arrival (by mail or phone). You can also try out the French cooking by going to a restaurant nearby, or come with your picnic.

How do the composting toilets work?

Our tree houses don’t have water or electricity. But you have at your disposal composting toilets. Don’t worry about it, it works just like the one you have at home. The only thing that changes is that you have to put wood dust instead of flushing the toilet! The wood dust absorbs the unpleasant odors and drains the rest.

Are the tree houses warm during the winter period?

In all of our tree houses, you have at your disposal a little kerosene heater to warm up the place during the winter period. For those who are really sensitive to the cold, we can provide you with additional blankets.

And how about the breakfast?

The price of the night includes a breakfast with pastries and hot beverages. When you check-in, we ask you to choose what you would like: which hot beverage? What is your favorite jam? Your breakfast will then be served from 8 to 9 a.m. When the bell rings, you will know that your breakfast has arrived. Then, you will just have to raise it to eat it on your terrace!

At what time do we need to leave the tree house?

You can enjoy your tree house until 11 a.m. Then, we will wait for you at our office for the check-out formalities. All impressions and comments are welcomed!

What are the cancellation conditions (if we cancel our stay)?

In case of serious illness, serious accident or death and on presentation of a medical certificate or death certificate, the specific guarantee will enable the total refund of your payment.
For any stay cancelled more than 30 days before arrival, for reasons not included in the clauses of the specific guarantee as mentioned above, the equivalent of 30% of the total amount of your stay will be retained. Between 30 and 8 days before arrival, 60% of the total amount will be retained. For any stay cancelled within 7 days before arrival, for any stay interrupted for any reason or in ase of no-show, the total amount of your stay will be retained or will be owed to the SARL « Sur un arbre perché ».

What are the cancellation conditions (by the SARL Sur un arbre perché)?

In case of planned external occurrence beyond our control such as bad weather conditions, gale or thunderstorm, the direction reserves the right to cancel your stay for reasons of security. In such a case, your stay in a tree-house can be postponed within 12 months. If you are on the way of the SARL Sur un arbre perché, we will propose you an other type of accommodation with no extra charge. In this sole case, you could benefit from a 50% discount on a future equivalent stay in a tree-house within 12 months. If not of these proposals are suitable to you, the total refund of your payment would be possible. No further compensation could be claimed.